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Hurricane Irma
Last Updated: 9/18/2017 9:52 AM ET

Thank you for your patience while we've worked to restore our facility in Orlando. The customer service department will be up and running at 10am this morning. If you are expecting a voucher from a cancelled flight or a refund, please allow 2 weeks for processing. We will begin processing those today and should have them completed within a few days. As we do expect high call volumes in the next few days, we encourage you to send emails to [email protected] with any questions and someone will get back to you.