The Information We Collect from You and How We Collect It
We may collect and maintain personal information about you to assist in your travel and manage our business. Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number, and that is not otherwise publicly available. We collect your personal information when you voluntarily provide us with information, visit the flyviaair.com website, register on the flyviaair.com website, visit the websites of certain ViaAir partners, use ViaAir products or services, and enter promotions or sweepstakes. ViaAir may combine information about you that we have with information we obtain from business partners or other companies. The personal information we collect about you through these various sources may include, but is not limited to:
Once you register with ViaAir and sign in to our services, you are not anonymous to us. In particular: When you make a purchase with ViaAir, we collect the following information from you:
When you opt-in to receive the ViaAir email newsletter, we collect the following information from you:
Cookies and Web Beacons
ViaAir automatically receives and records information on our server logs from your browser, including your IP address, ViaAir cookie information, and the page you request. ViaAir uses such information for the following general purposes:
ViaAir may set and access ViaAir cookies on your computer. ViaAir lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies’ use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to ViaAir cookies. ViaAir uses web beacons to access ViaAir cookies inside and outside our network of websites and in connection with ViaAir products and services.
How Your Information will be used
Your personal information is used by ViaAir and its vendors to process and confirm your reservation, issue boarding passes and tickets, bill you for the services you purchase, notify you of any flight changes and cancellations, and notify you and your travel companions of discounted air travel offers and other special offers that we think may be of interest. When you opt-in to receive ViaAir’ email newsletter, we use your personal information for a variety of purposes, including sending out notices for special offers from ViaAir or any one of its partners via email or postal mail. When you send us an email, ViaAir or a third party contractor may retain the content of the email, your email address, and all related correspondence. We use this information to track and measure our level of customer service. If you enter a sweepstakes or promotional contest, we will ask you to provide information about yourself. This information will be used to contact you if you win, announce the identities of the winners, and for internal marketing purposes. This information may also be shared with sponsors, fulfillment companies or other relevant third party service providers.
With Whom We Share Your Information
When you purchase travel services including vacation packages through ViaAir online reservations, we provide your information to the airline, car rental agencies, hotels or other third parties to process your reservation. Anonymous information about all of our customers and users may be shared with third parties. ViaAir does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
ViaAir does not seek to receive information from children under the age of 13. However, travel purchases on the Flyviaair.com site are made without requiring the customer to disclose his or her age.
Your billing address and credit card information is collected through a server operated on behalf of ViaAir to process your online purchase. Credit card information and passwords generated through the reservations system are stored using AES and SHA encryption. This information will be used if we need to contact you regarding that purchase.
The Transportation Security Administration of the U.S. Department of Homeland Security requires ViaAir to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov.